The vapor product industry is expanding so fast, it’s often hard for consumers to keep up. Not only does vapor technology becomes more advanced every year, but the number of companies producing juice grows every day. With all of these merchants offering new flavors and mixtures, it’s difficult for consumers to find which are reliable sources for the best premium juice.
When it comes to quality products, SMAX has your back. With the overwhelming amount of information on what makes a vape juice high quality, we try to be completely transparent with our customers about the standards we hold our e liquids to. When we try something new and receive feedback from our customers, we work hard to make sure that we can keep you satisfied.
Transparency about Processes
Why does transparency matter for vape juice vendors? When companies don’t tell you what mixtures they use in their products, or how they manufacture those products, they can’t be held accountable for any harm their products might cause. Cutting corners to pump out as much juice on the cheap as possible has become much too common in the vape juice industry.
The most important factor in choosing a juice is what that juice is made of. Without knowing exactly what materials go into juice, you can’t know if the juice will give you the vapor experience you want. Some materials can even be unsafe for use in vape juice.
At SMAX, we made the choice to make all of our e liquid flavors with a high VG base. We use vegetable glycerin because it is all natural, safe, and hypoallergenic. When we do add PG to our mixtures, it’s purpose is to carry our flavors and we use the lowest quantities possible. The amounts vary flavor to flavor, and never exceed 10%. By keeping our VG blends as high as possible, we assure our users the smoothest vaping experience.
Making sure our customers know our PG VG ratio is important to us. We want you to know what goes into your vapor. High levels of PG can seriously irritate the throat and skin for many users. Being able to provide a line of e liquids that produces amazing, flavorful, clouds without hurting our customers is our first priority.
Valuing Customer Feedback
We believe that it’s important for juice companies to communicate with their customers. Using customer feedback to improve products helps everyone involved. Happy customers make for happy businesses. If you want the best premium juice, you need to find companies that don’t just see you as a source of income. When customers find something important enough to speak up, businesses need to address those concerns.
SMAX has never been afraid to try new things. We are constantly looking for ways to make sure we are offering the best premium juice to our customers. No matter what envelope we decide to push, the most important thing for us is knowing our innovations are improving our customers' lives.
In 2017 SMAX experimented with making its entire line tobacco-free using synthetic nicotine. This nicotine source had no flavor, and we hoped it would give our flavors a cleaner taste. Though this was not the industry standard and was more expensive, we did it to remove any tobacco taste and let our flavors really shine through.
When we asked our customers for feedback, the majority said they preferred the old blend. Though some customers were sad to see our tobacco-free mixtures go, we transitioned back to tobacco-derived nicotine because we value and listen to our customers. We are always willing to try new and exciting processes to provide you with the best premium juice, but we are also here to listen to you and make sure we’re successful in that goal.
We’ve had a similar experience with the evolution of our packaging. When we started SMAX, we packaged our e liquids in standard drip tip bottles. In 2014 we experimented with airless pump bottles. After some customer feedback, we transitioned to glass dropper bottles, then to medical grade tubes, and now we are right back to drip tip bottles. We’re happy that we got to experiment with these packaging options, and are happy that our customers took the journey with us.
If you ask us, what makes a company worthy of your business is all about how they treat you. We are proud to let customers know how our fine e liquids are produced. We’re excited to move into the future and to continue to treat our customers as partners in deciding the direction our products move in. It might not be the industry standard, but it does produce the highest caliber e liquids for our customers. As long as you have the best premium juice and we have you to help us grow, SMAX will never stop innovating and moving forward.